Courtney E.

If there’s one thing we’re reminded of every single week as consultants, it’s this: Success is never built by one person. It’s built by a village. Inside any organization, every department is carrying a different set of goals, pressures, and definitions of success. Sales pushes. Operations questions. Marketing translates what the customer feels into what the company communicates.. Finance protects. And none of that means anyone is “right” or “wrong” — it means the system is working exactly as...

You can build a big business with heart — but without systems, you’ll pay for it in burnout.

SOPs are the most attractive asset you’re not using.